GLEN’S SOAPBOX – PLANNING FOR SUCCESS
Last week I talked about the first five steps to take selecting a new estimating package. It doesn’t stop there, though. To make the most of the software, there are a few more easy ways to gain value out of what you’ve already purchased.
The following steps are specific to Expert Estimation, so it’s worth comparing other estimating packages out there to see if they offer the same.
6. Utilise online training vouchers that come with your licence purchase.
Each Expert Estimation licence purchase comes with a 90 day voucher to access online training content. So don’t stress if you can’t remember everything covered in your face-to-face course, because comprehensive training videos cover every aspect of the software.
7. Call support for assistance.
At Pronamics, the support we offer is unequalled in the industry. We understand the world of estimating is not 9 to 5, Monday to Friday. It is 24 hours a day and 7 days a week and that’s just what we offer. You’ve got a problem, we will solve if no matter what time it is.
8. Find help articles on the free Knowledgebase.
Videos not your thing but you want to know about a particular feature? We have hundreds of technical articles available online to explain all the different aspects of the software.
9. Watch free Tips & Tricks videos on YouTube.
Online training voucher expired but you want to pick up some hints about various features? We have more than 30 Tips & Tricks videos available free online.
10. Keep your support and maintenance program up to date so you are eligible for software updates and 24/7 access to support.
Twice a year we release major updates to the software. These might include feature requests or improvements, as well as any bug fixes that are required. We constantly look for ways to improve, and take on feedback from our clients in order to make their lives better. So don’t be shy in telling us how the software can work better for you.
As a bonus step, consider subscribing to online training especially when new estimators join your team or new training content is released. As with the features, we strive to make learning about our software accessible and affordable, so you can get the most out of us.
So there it is. My 10 steps to success when rolling out a new estimating package. This business was founded on wanting to make estimators’ lives better, and that passion lives on today in the next generation.
Glen Townsley is the founder of Pronamics, and has spent over 30 years building estimating software after a successful career as a civil estimator and project manager.